Guest Service Agent

Lakes Inn at Dunvilla; Pelican Rapids (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Scenic work environment

Competitive hourly wages

Meet people from around the country

Awesome team

Job summary

Lakes Inn at Dunvilla in Pelican Rapids, MN seeks a friendly Guest Service Agent to warmly welcome guests, manage check-ins/outs, and handle reservations with a smile. You’ll be the face of the Lakes Area experience, ensuring smooth arrivals and departures for every guest.

You’ll share local knowledge, assist with requests, coordinate with housekeeping, and process payments with accuracy. The role requires flex scheduling, weekend/holiday availability, and a calm, professional demeanor in a busy

Qualifications

• Genuine hospitality and ability to stay calm under pressure.
• Strong verbal and written communication skills.
• Tech-savvy with willingness to learn PMS and operate basic office equipment.
• Flexible schedule including weekends and holidays.
• Local knowledge of Pelican Rapids/Dunvilla area is a plus.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Assist guests with reservations via phone and online systems.
• Provide insider knowledge on local attractions and dining.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Process payments, manage cash drawers, and maintain guest billing records.

Skills

Personality

Communication

Tech Savvy

Flexibility

Local Knowledge

Job description

Role Overview

As a Guest Service Agent at Lakes Inn at Dunvilla, you are the face the hotel. You aren’t just checking people in; you are the curator of their vacation experience. Whether it’s a family reunion or a quiet weekend getaway, your goal is to provide warm, professional service that reflects the charm of the Lakes Area.

Key Responsibilities

• The First Impression: Greet guests with a genuine smile, manage the check-in/check-out process efficiently, and handle reservations via phone and online systems.
• Concierge Expertise: Provide "insider" knowledge on local Dunvilla and Pelican Rapids attractions, dining, and seasonal activities.
• Problem Solver: Address guest concerns or special requests with empathy and a "can-do" attitude to ensure every stay is seamless.
• Operational Support: Coordinate with housekeeping and maintenance teams to ensure rooms are ready and up to our high standards.
• Financial Integrity: Process payments accurately, manage cash drawers, and maintain guest billing records.

Qualifications & Skills

• Personality: Naturally hospitable, outgoing, and able to stay calm under pressure (especially during the busy summer "lake season").
• Communication: Strong verbal and written communication skills for interacting with guests and team members.
• Tech Savvy: Ability to learn property management software (PMS) and handle basic office equipment.
• Flexibility: Availability to work a varying schedule, including weekends and holidays, as travel never takes a day off!
• Local Love: A basic knowledge of the Pelican Rapids/Dunvilla area is a major plus.

Why Join the Lakes Inn Team?

• A scenic and upbeat work environment.
• Competitive hourly wages.
• Opportunities to meet people from all over the country.
• Being part of an awesome team.

Note: At Lakes Inn at Dunvilla, we pride ourselves on creating a "home away from home" atmosphere. If you love the lakes and enjoy making people's day, we want to hear from you!