Guest Experience Agent — Growth Path

Hilton Kansas City Country Club Plaza; Kansas City (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance options

Paid vacation

Travel discounts

Career advancement opportunities

Referral bonus program

Job summary

Hilton Kansas City Country Club Plaza is seeking a Front Desk / Guest Service Agent to join our TEAM. In this role, you'll be one of the first points of contact for our guests, ensuring a welcoming experience and making every stay memorable.

We value excellent communication and problem-solving skills and are willing to train the right person for this energetic position. Join us and grow your career while providing top-notch hospitality!

Qualifications

• Previous front desk or hotel experience preferred.
• Excellent communication and people skills.
• Strong attention to detail and organizational skills.
• Comfortable using computers and hotel technology systems.
• Flexible availability, including weekends and holidays.

Responsibilities

• Welcome guests with a warm, professional attitude.
• Check guests in and out and process payments.
• Assign rooms, distribute keys, and maintain accurate guest information.
• Answer questions and assist with guest requests.
• Resolve concerns quickly and professionally.
• Provide recommendations and information about the hotel and surrounding area.
• Communicate with housekeeping and other departments.
• Maintain a clean, organized, and welcoming front desk.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Problem-solving

Attention to detail

Positive attitude

Spanish language skills

Job description

Hilton Kansas City Country Club Plaza is seeking a Front Desk / Guest Service Agent to join our TEAM. In this role, you'll be one of the first points of contact for our guests, ensuring a welcoming experience and making every stay memorable.

We value excellent communication and problem-solving skills and are willing to train the right person for this energetic position. Join us and grow your career while providing top-notch hospitality!