Guest Experience Agent — Growth Path

Hilton Kansas City Country Club Plaza; Kansas City (MO); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

401(k)

Health insurance options

Paid vacation

Travel discounts

Career advancement opportunities

Referral bonus program

Zusammenfassung

Hilton Kansas City Country Club Plaza is seeking a Front Desk / Guest Service Agent to join our TEAM. In this role, you'll be one of the first points of contact for our guests, ensuring a welcoming experience and making every stay memorable.

We value excellent communication and problem-solving skills and are willing to train the right person for this energetic position. Join us and grow your career while providing top-notch hospitality!

Qualifikationen

• Previous front desk or hotel experience preferred.
• Excellent communication and people skills.
• Strong attention to detail and organizational skills.
• Comfortable using computers and hotel technology systems.
• Flexible availability, including weekends and holidays.

Aufgaben

• Welcome guests with a warm, professional attitude.
• Check guests in and out and process payments.
• Assign rooms, distribute keys, and maintain accurate guest information.
• Answer questions and assist with guest requests.
• Resolve concerns quickly and professionally.
• Provide recommendations and information about the hotel and surrounding area.
• Communicate with housekeeping and other departments.
• Maintain a clean, organized, and welcoming front desk.

Kenntnisse

Communication skills

Customer service

Multitasking

Organizational skills

Problem-solving

Attention to detail

Positive attitude

Spanish language skills

Jobbeschreibung

Hilton Kansas City Country Club Plaza is seeking a Front Desk / Guest Service Agent to join our TEAM. In this role, you'll be one of the first points of contact for our guests, ensuring a welcoming experience and making every stay memorable.

We value excellent communication and problem-solving skills and are willing to train the right person for this energetic position. Join us and grow your career while providing top-notch hospitality!