Guest Experience Concierge

Chapter Aesthetic Studio; Town of New Hartford (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Chapter Aesthetic Studio in New Hartford, NY is seeking a passionate Guest Care Specialist who combines hospitality, consultative sales, and operational support to enhance the guest journey. You will guide guests toward personalized treatment plans, educate on services, memberships, and packages, and help grow studio retention.

The role emphasizes front desk duties, scheduling, CRM usage, and strong guest relationships to deliver a premium experience and drive studio growth.

Qualifications

• 1–3+ years in sales, hospitality, retail, aesthetics or other guest-facing environment.
• Strong relationship-building and consultative sales skills.
• Friendly, outgoing personality with excellent communication and interpersonal abilities.
• Comfortable using scheduling systems, CRM platforms, and POS software.
• Organized, adaptable, and able to thrive in a fast-paced environment.

Responsibilities

• Welcome guests with warmth and professionalism.
• Conduct consultations to understand guest goals and support personalized treatment recommendations.
• Educate guests on services, memberships, packages, retail products, and financing options.
• Drive sales through memberships, package sales, rebooking, and guest retention.
• Perform follow-up outreach via calls, texts, and emails to support conversion.

Skills

Sales experience

Hospitality

Retail

Aesthetics

Guest-facing

Customer service

CRM

Scheduling systems

Education

High school diploma or equivalent

Tools

Scheduling systems

CRM

POS software

Job description

Chapter Aesthetic Studio in New Hartford, NY is seeking a passionate Guest Care Specialist who combines hospitality, consultative sales, and operational support to enhance the guest journey. You will guide guests toward personalized treatment plans, educate on services, memberships, and packages, and help grow studio retention.

The role emphasizes front desk duties, scheduling, CRM usage, and strong guest relationships to deliver a premium experience and drive studio growth.