Guest Experience Concierge

Hyatt Vacation Club at High Sierra Lodge; Nevada (IA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Free On-Site Parking

Associate Appreciation Week

Department celebrations

Monthly associate recognition

Job summary

Hyatt Vacation Club at High Sierra Lodge is seeking an energetic guest services associate to assist guests with directions, information on amenities, and local area activities. You will coordinate with departments to resolve requests, follow up to ensure satisfaction, and communicate VIP arrivals to relevant staff.

Role requires delivering professional service, maintaining a clean appearance, and working a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Ability to assist guests and resolve requests accurately.

Responsibilities

• Welcome and acknowledge all guests according to Hyatt standards.
• Provide directions and information about amenities, services, and local area activities.
• Handle guest requests or problems by coordinating with appropriate departments.
• Maintain confidentiality and protect company assets.

Job description

Hyatt Vacation Club at High Sierra Lodge is seeking an energetic guest services associate to assist guests with directions, information on amenities, and local area activities. You will coordinate with departments to resolve requests, follow up to ensure satisfaction, and communicate VIP arrivals to relevant staff.

Role requires delivering professional service, maintaining a clean appearance, and working a flexible schedule including evenings, weekends, and holidays.