Club Services & Guest Experience Associate

Homewood Mountain Resort; Homewood (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

Homewood Mountain Resort in California seeks a Club Services Associate to join the Club Operations Department. This role supports Member Services and Residential Services, with Outdoor Pursuits involvement, delivering high-touch service across club spaces and experiences.

It’s a hands-on position that thrives in a dynamic, guest-centered environment. The role requires a proactive, detail-oriented approach, collaboration across departments, and the ability to manage residences, events, and

Qualifications

• 2+ years of experience in hospitality, outdoor recreation, property operations, or related field.
• Strong work ethic with a hands-on, team-first mentality.
• Ability to work across multiple departments in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Valid driver’s license in good standing.

Responsibilities

• Support daily club activations across multiple Club operations departments.
• Assist with setup, execution, and breakdown of club experiences, programs, and events.
• Ensure club spaces are clean, organized, stocked, and prepared for member use.
• Support as needed across Club and Resort services.
• Provide general support to ensure a seamless and elevated member experience throughout the day.
• Perform weekly residential checks and report on home condition, readiness, and service needs.
• Assist with home staging and preparation for member arrivals and departures.
• Support housekeeping needs such as stocking, and basic property readiness tasks.
• Assist with preparation of homes and spaces for real estate tours and sales experiences.
• Communicate observations, needs, and service updates to the Homewood Facilities Team.
• Assist with preparation, setup, and breakdown of Outdoor Pursuits activities and equipment when requested.
• Support guides and team members in delivering safe, organized, and high-quality experiences.
• Maintain cleanliness, organization, and readiness of Outdoor Pursuits facilities and gear.
• Assist with staging, movement, and basic upkeep of company and guest vehicles.
• Support operations involving recreational equipment as needed.
• Ensure vehicles and equipment are clean, fueled/charged, and ready for use.
• Support in setting the standard for daily execution and service.
• Assist department leads with daily operational needs across the property.
• Maintain a high level of organization, cleanliness, and attention to detail in all work areas.
• Identify and communicate service gaps, safety concerns, or maintenance needs.
• Assist with special projects, events, and operational initiatives as assigned.

Skills

Hospitality

Team player

Multi-department

Attention to detail

Driver's license

Job description

Homewood Mountain Resort in California seeks a Club Services Associate to join the Club Operations Department. This role supports Member Services and Residential Services, with Outdoor Pursuits involvement, delivering high-touch service across club spaces and experiences.

It’s a hands-on position that thrives in a dynamic, guest-centered environment. The role requires a proactive, detail-oriented approach, collaboration across departments, and the ability to manage residences, events, and