Guest Experience Concierge

Graves Hospitality Corporation; Minneapolis (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Moxy Minneapolis Uptown, part of Graves Hospitality Corporation, is seeking an outgoing, dependable Front Desk Agent. The role focuses on a guest‑centered experience, handling check‑in/out, reservations, questions, and requests while maintaining Marriott and hotel standards in a lively, welcoming environment.

Responsibilities include greeting guests, processing payments, assisting with local knowledge and directions, coordinating with housekeeping and other departments, and ensuring accurate

Qualifications

• Strong customer service and communication skills.
• Comfortable interacting with a wide variety of guests and handling challenging situations professionally.
• Ability to multitask and remain organized in a fast-paced environment.
• Dependable and punctual with the ability to work independently when necessary.
• Basic computer skills and ability to learn hotel property-management and reservation systems.
• Ability to handle guest payments and confidential information accurately and responsibly.
• Must be able to communicate effectively in English with guests, coworkers, and management.

Responsibilities

• Welcome and engage guests in a friendly, professional, and approachable manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Verify guest identification, payment methods, deposits, and reservation information in accordance with hotel policies.
• Assist guests with questions regarding the hotel, local attractions, transportation, dining, parking, and the surrounding Minneapolis area.
• Answer incoming telephone calls and respond to guest requests in a timely and professional manner.
• Process reservations, room changes, extensions, cancellations, and other reservation-related requests.
• Maintain accurate guest accounts and folios, including room charges, payments, adjustments, and incidental deposits.
• Follow Marriott Bonvoy procedures and recognize members according to applicable brand standards.
• Respond to guest concerns and service issues with empathy and professionalism, escalating situations to management when necessary.
• Communicate guest requests and maintenance or housekeeping concerns to the appropriate department and follow up when necessary.
• Maintain awareness of hotel occupancy, room availability, arrivals, departures, special requests, and hotel events.
• Work closely with Housekeeping, Maintenance, Sales, and other departments to ensure a smooth guest experience.
• Follow hotel procedures regarding guest privacy, room keys, credit card security, cash handling, and confidential information.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Complete assigned shift checklists, reports, and other front office responsibilities.
• Follow all hotel safety, emergency, security, and loss-prevention procedures.
• Perform additional duties as assigned by hotel management.

Skills

Customer service

Communication skills

Multitasking

Punctuality

English communication

Basic computer skills

Cash handling

Reservation systems

Tools

Property management systems

Job description

Moxy Minneapolis Uptown, part of Graves Hospitality Corporation, is seeking an outgoing, dependable Front Desk Agent. The role focuses on a guest‑centered experience, handling check‑in/out, reservations, questions, and requests while maintaining Marriott and hotel standards in a lively, welcoming environment.

Responsibilities include greeting guests, processing payments, assisting with local knowledge and directions, coordinating with housekeeping and other departments, and ensuring accurate