Energetic Front Desk Agent — Part-Time, Guest-Centric

Graves Hospitality; Minneapolis (MN); On-site; USD 25,000 - 30,000; Part time

Job summary

Moxy Minneapolis Uptown is seeking an outgoing, dependable, and guest-focused Front Desk Agent to join our team. At Moxy, the front desk experience is a little different from a traditional hotel.

Our team members help create an energetic, welcoming environment while providing efficient and professional service throughout the guest's stay. The ideal candidate will possess strong customer service and communication skills, be comfortable interacting with diverse guests, and handle check-ins,

Qualifications

• Strong customer service and communication skills.
• Comfortable interacting with a wide variety of guests and handling challenging situations professionally.
• Ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Welcome and engage guests in a friendly, professional, and approachable manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Verify guest identification, payment methods, deposits, and reservation information in accordance with hotel policies.
• Assist guests with questions regarding the hotel, local attractions, transportation, dining, parking, and the surrounding Minneapolis area.
• Answer incoming telephone calls and respond to guest requests in a timely and professional manner.
• Process reservations, room changes, extensions, cancellations, and other reservation-related requests.
• Maintain accurate guest accounts and folios, including room charges, payments, adjustments, and incidental deposits.
• Follow Marriott Bonvoy procedures and recognize members according to applicable brand standards.
• Respond to guest concerns and service issues with empathy and professionalism, escalating situations to management when necessary.

Skills

Customer service

Communication

Multitasking

English fluency

Punctuality

Basic computer skills

Job description

Moxy Minneapolis Uptown is seeking an outgoing, dependable, and guest-focused Front Desk Agent to join our team. At Moxy, the front desk experience is a little different from a traditional hotel.

Our team members help create an energetic, welcoming environment while providing efficient and professional service throughout the guest's stay. The ideal candidate will possess strong customer service and communication skills, be comfortable interacting with diverse guests, and handle check-ins,