Rewards Center Representative

Gun Lake Casino Resort; Michigan; On-site; USD 21,000 - 28,000; Full time

Job summary

Gun Lake Casino Resort is seeking a Rewards Center Representative to provide consistent, courteous service to guests and promote the Rewards program. You will enroll guests into the Rewards program and support marketing events in a fast-paced environment.

The role requires 21+ years of age, a high school diploma or GED, and at least 1 year of customer service or hospitality experience, with strong data-entry abilities and teamwork with other team members.

Qualifications

• Must be 21+ years of age.
• 1 year of experience in customer service or hospitality.
• Ability to input data accurately into the database.

Responsibilities

• Provide courteous service to guests and enroll them into Gun Lake Casino Resort Rewards program.
• Promote Gun Lake Casino Resort Rewards card and marketing/promotional events.
• Respond to guests' requests, inquiries, and complaints with prompt, courteous service.
• Maintain knowledge of property and event initiatives and support team members.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

Job description

Position Summary:The Rewards Center Representative is responsible for providing consistent, courteous service to Guests while promoting the Gun Lake Casino Resort’s Rewards card and marketing/promotional events.About Us:At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:Love: Love your brothers and sisters and share with them.Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.Bravery: To do what is right, even in the most difficult of times.Honesty: Be honest in every action and provide good feelings in your heart.Wisdom: We cherish knowledge; wisdom is used for the good of the people. Humility: Know that you are equal to everyone else, no better, no less.In this Role:Contributes to a high-energy, fast-paced environment that provides guests with entertaining, fun, dynamic, unsurpassed service.Maintain a working knowledge of the property as well as all marketing, promotional, and special event initiatives.Responsible for enrolling guests into the property’s Gun Lake Casino Resort Rewards program while maintaining data accuracy.Respond to guests’ requests, complaints, and/or inquiries while being courteous and prompt.Responsible for always practicing, supporting, and promoting Gun Lake Casino Resort’s “4 Diamond Service Standards.”Practice teamwork, support fellow Team Members, and create an energized, positive, teamoriented work environment.Interact with Guests in a friendly and courteous manner and handle all Guest opportunities promptly.Must be able to effectively communicate both written and verbally with Guests, Team Members, and Management.Maintain excellent grooming and uniform standards.All other duties as assigned.Work Conditions:Work is typically in an office environment; however, additional work areas may be unusually hot, cold, and/or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.Essential Qualifications:Must be 21+ years of age.Must possess a High School Diploma or GED.One (1) year of experience in customer service or hospitality is required.Work experience in the gaming or hospitality industry is preferred.Must have the ability to efficiently and accurately key in data into the database.Must be able to obtain a gaming license through the Gun Lake Tribal Gaming Commission.Physical Requirements:Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.Must have the manual dexterity to operate job-related equipment.Ability to sit, walk, stand, run, and climb stairs for the duration of shift.Must have the ability to access all properties and areas.Must be able to lift up to 50 lbs. with or without assistance.Ability to read, write, and input data into the computer.Ability to stoop, crouch and kneel.Disclaimer and Conditions of Employment:The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.Indian Preference:The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.