Guest Experience Concierge

Concord Payroll - HPLV LLC; Lyndhurst (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Tuition assistance

Discounted room rates

Job summary

Hyatt Place Legacy Village in Lyndhurst, OH is hiring a Gallery Host to join our front desk and breakfast team. You will welcome guests, support check-ins, and help maintain a welcoming breakfast atmosphere throughout the service period.

The Gallery Host will ensure cleanliness of public areas, assist with guest requests, and provide friendly, efficient service to create memorable experiences for guests staying at the hotel.

Qualifications

• Experience in hospitality or Front Desk preferred.
• Strong communication and interpersonal skills.
• Friendly, outgoing and guest-focused.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Provide exceptional hospitality and personalized service throughout the guest experience.
• Assist with Front Desk operations, including guest check-in, check-out, reservations, payments, and guest requests.
• Prepare, set up, stock, and maintain the breakfast area and food and beverage presentation.
• Ensure the breakfast area remains clean, organized, well-stocked, and guest-ready throughout the service period.
• Maintain the Gallery and public areas to Hyatt Place cleanliness and presentation standards.
• Assist guests with questions about hotel amenities, services, local attractions, dining, transportation, and other area recommendations.
• Respond to guest requests and concerns promptly and professionally.

Skills

Communication skills

Guest focus

multitasking

Attention to detail

Computer literacy

Stamina

Flexible schedule

Job description

Hyatt Place Legacy Village in Lyndhurst, OH is hiring a Gallery Host to join our front desk and breakfast team. You will welcome guests, support check-ins, and help maintain a welcoming breakfast atmosphere throughout the service period.

The Gallery Host will ensure cleanliness of public areas, assist with guest requests, and provide friendly, efficient service to create memorable experiences for guests staying at the hotel.