Guest Experience Concierge

Viva Senior Living at Lansdale; Lansdale (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Viva Senior Living at Lansdale is looking for a warm Concierge to be the first point of contact for residents, families, visitors and team members. The role involves greeting people, keeping the front desk and reception area organized, delivering packages, and directing phone calls with professionalism and empathy.

The ideal candidate has strong English communication skills, a customer-service background, and a calm, pleasant demeanor.

Qualifications

• Experience in customer service or reception preferred, ideally in senior living, hospitality, healthcare, or a similar setting.
• Professional, patient, and pleasant demeanor.
• Excellent interpersonal skills.
• Strong time management and attention to detail.
• Strong verbal and written English communication skills.
• Sound judgement and a strong ethical foundation in decision-making.

Responsibilities

• Greet residents, families, team members, and visitors in a professional, warm, and inviting manner.
• Maintain a clean, organized reception area that supports a positive community experience.
• Deliver packages to resident apartments.
• Professionally answer and direct phone calls.
• Manage front desk operations, guest sign-ins, and security measures.
• Assist with community communications through e-mail.
• Build positive, ongoing relationships with residents, families, and team members while upholding ethics and integrity.

Skills

Customer service

Reception

Interpersonal skills

Time management

English communication

Ethical decision making

Education

High School Diploma or GED

Job description

Viva Senior Living at Lansdale is looking for a warm Concierge to be the first point of contact for residents, families, visitors and team members. The role involves greeting people, keeping the front desk and reception area organized, delivering packages, and directing phone calls with professionalism and empathy.

The ideal candidate has strong English communication skills, a customer-service background, and a calm, pleasant demeanor.