Concierge 5pm-8pm

Viva Senior Living; Lansdale (Montgomery County); On-site; USD 2,066,000 - 2,480,000; Part time

Job summary

Viva Senior Living in Lansdale, PA is seeking a warm, professional Concierge for the 5pm-8pm shift to welcome residents and visitors. You will manage a busy front desk, handle mail and deliveries, and support communications with families and staff.

The ideal candidate has prior customer service experience, a courteous demeanor, strong English communication, and reliable time management in a healthcare-adjacent senior living setting.

Qualifications

• Experience in customer service or reception is preferred, especially in senior living, hospitality, healthcare, or similar settings.
• Professional, patient, and pleasant demeanor with strong interpersonal ability.
• Excellent verbal and written English communication and a polished, respectful style.

Responsibilities

• Greet residents, families, team members, and visitors in a professional, warm, inviting manner.
• Maintain a clean, organized reception area to support a positive community experience.
• Deliver packages to resident apartments.
• Professionally answer and direct phone calls.
• Manage front desk operations, guest sign-ins, and security measures.
• Assist with community communications via e-mail.
• Build positive relationships with residents, families, and team members with integrity.

Skills

Customer service

Reception

Interpersonal skills

Time management

Tech proficiency

English communication

Ethical judgment

Education

High School Diploma or GED

Tools

Microsoft Office

Multi-line phone systems

Typing

Job description

Concierge (5pm-8pm)
Location: Lansdale, PA, 19446

Job Summary

We are seeking a warm, welcoming, and detail-oriented Concierge to be the first point of contact for residents, families, visitors, and team members. This role is responsible for creating a positive first impression, managing front desk operations. The ideal candidate brings professionalism, empathy, and excellent communication skills to every interaction.

Key Responsibilities

• Greet residents, families, team members, and visitors in a professional, warm, and inviting manner.
• Maintain a clean, organized reception area that supports a positive community experience.
• Deliver package to resident apartments.
• Professionally answer and direct phone calls.
• Manage front desk operations, guest sign-ins, and security measures.
• Assist with community communications through e-mail
• Build positive, ongoing relationships with residents, families, and team members while upholding ethics and integrity.

Requirements

Education

High School Diploma or GED preferred.

Skills and Qualifications

• Previous experience in customer service or reception preferred, ideally in senior living, hospitality, healthcare, or a similar setting.
• Professional, patient, and pleasant demeanor.
• Excellent interpersonal skills.
• Strong time management and organizational skills with attention to detail.
• Technological proficiency (Microsoft Office, typing, printing, multi-line phone systems, etc.).
• Strong verbal and written English communication skills.
• Sound judgement and a strong ethical foundation in decision-making.

Physical Requirements

• Ability to sit, stand, or walk for long periods.
• Ability to move comfortably and safely, which can include lifting, bending, stretching, squatting, etc.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.