Rooms Controller: Guest Experience & Inventory Lead

Highgate; Lahaina (HI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Rooms Controller Agent in Lahaina, Hawaii. The role focuses on assigning rooms according to reservations and guest preferences, maintaining inventory, and supporting front desk operations with reservation details and room status.

The position requires hotel experience, Opera software proficiency, and strong customer service skills to manage room blocks, VIPs, and guest requests while coordinating with Housekeeping and Front Office teams.

Qualifications

• Experience in a hotel or a related field required.
• Experience with Opera required.
• Customer Services experience required.
• Computer experience required.
• High School diploma or equivalent required.
• College course work in related field helpful.

Responsibilities

• Answer incoming calls professionally and courteously.
• Assist callers with needs and requests without transferring whenever possible.
• Monitor and manage hotel Room Type inventory and communicate concerns.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Balance and prepare closing paperwork according to hotel standards.
• Manage all Out of Order and Out of Service rooms.
• Be familiar with hospitality terminology.
• Handle check-ins and checkouts in a friendly, efficient manner.

Skills

Hotel experience

Customer service

Multitasking

Education

High School diploma or equivalent

Tools

Opera

Job description

Highgate Hotels is seeking a Rooms Controller Agent in Lahaina, Hawaii. The role focuses on assigning rooms according to reservations and guest preferences, maintaining inventory, and supporting front desk operations with reservation details and room status.

The position requires hotel experience, Opera software proficiency, and strong customer service skills to manage room blocks, VIPs, and guest requests while coordinating with Housekeeping and Front Office teams.