Guest Experience Concierge

Holiday Inn Express and Suites; Holiday (FL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

The Holiday Inn Express & Suites in Holiday, FL is seeking a front desk agent to warmly welcome guests and deliver exceptional service. This role can be full-time or part-time, with duties including check-in/check-out, reservations, cashiering, and guest assistance.

Responsibilities include answering phones, coordinating with housekeeping, and maintaining front desk security and lobby cleanliness. Weekend availability and strong communication are required.

Qualifications

• High school diploma or equivalent.
• Preferred customer service experience.
• Preferred experience in the hotel industry.
• Ability to stand for 8 hours (ADA accommodations available).
• Weekend availability.
• Ability to lift up to 30 pounds.
• Strong interpersonal, organizational, and problem solving skills.
• Computer literacy and written/verbal communication skills.

Responsibilities

• Greet and tend to guests at the front desk.
• Maintain a constant presence at the front desk.
• Process check-ins and check-outs.
• Complete required shift-specific checklist.
• Handle billing, post charges, and collect payments.
• Manage room availability, create reservations, and answer phone calls.
• Provide local area information to guests.
• Anticipate guest needs and respond promptly.
• Communicate effectively with guests and staff.
• Coordinate with housekeeping for room status and requests.
• Ensure security of guest information, keys, and cash drawer.
• Adhere to IHG standards and promote brand loyalty.
• Maintain a clean front desk and lobby area.
• Multitask and prioritize duties for efficiency.
• Present a professional appearance.

Skills

Customer service

Interpersonal skills

Problem solving

Communication skills

Computer literacy

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Basic computer systems

Job description

The Holiday Inn Express & Suites in Holiday, FL is seeking a front desk agent to warmly welcome guests and deliver exceptional service. This role can be full-time or part-time, with duties including check-in/check-out, reservations, cashiering, and guest assistance.

Responsibilities include answering phones, coordinating with housekeeping, and maintaining front desk security and lobby cleanliness. Weekend availability and strong communication are required.