Guest Experience Concierge

Sage Hospitality Group; Estes Park (CO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Health savings accounts

Flexible spending accounts

Life and AD&D insurance

Paid time off

401(k) with employer match

Employee Assistance Program

Tuition Reimbursement

Free On-Site Parking

Hotel discounts

Employee Referral Bonus up to $1,000

Job summary

The Stanley Hotel in Estes Park, Colorado, is seeking a Front Desk & Guest Services professional for a full-time role. You will greet guests, manage check-ins/outs, handle cash, and provide accurate information with a friendly attitude.

Responsibilities include reservations, cash handling, PBX operations, and maintaining guest records, with an emphasis on service quality and guest satisfaction.

Qualifications

• High School diploma or equivalent.
• Fluent in oral and written English.
• Able to handle cash and operate a computer/cash register.
• Excellent customer service and ability to stay calm in stressful situations.
• Very organized with attention to detail.

Responsibilities

• Greet and complete established check-in procedures for arriving guests.
• Assist with check-out and close guest accounts.
• Handle cash transactions and maintain hotel records.
• Answer inquiries and take reservations, using suggestive selling to boost occupancy.
• Maintain good customer relations with timely, knowledgeable responses.
• Operate the PBX system, assist with wake-up calls and paging.
• Control cash transactions per hotel policy.
• Maintain a friendly, cheerful demeanor.

Skills

Cash handling

Customer service

Fluent English

POS systems

Organized

Education

High School diploma

Job description

The Stanley Hotel in Estes Park, Colorado, is seeking a Front Desk & Guest Services professional for a full-time role. You will greet guests, manage check-ins/outs, handle cash, and provide accurate information with a friendly attitude.

Responsibilities include reservations, cash handling, PBX operations, and maintaining guest records, with an emphasis on service quality and guest satisfaction.