Front Desk Guest Experience Specialist

Courtyard Albany; Westhampton (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Courtyard Albany is seeking a Front Desk Associate in Albany, GA. You will greet guests, manage check-ins/outs, and provide information on services and local attractions. A friendly, professional demeanor and a commitment to excellent service are essential.

Responsibilities include handling reservations, payments, and coordinating with team members to ensure smooth front-desk operations. Prior hospitality experience and basic computer skills are preferred.

Qualifications

• At least 1 year of experience in a customer-facing or hospitality role.
• Strong communication and interpersonal skills to connect with guests and team members.
• A professional and friendly attitude with a focus on excellent customer service.
• Basic computer skills and familiarity with reservation systems (or a willingness to learn).
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Greeting and checking in guests with a warm and professional demeanor.
• Managing reservations, room assignments, and check-out processes efficiently.
• Answering guest inquiries and providing information about hotel services and local attractions.
• Handling payments and maintaining accurate records.
• Assisting with guest requests and resolving any issues promptly to ensure satisfaction.
• Collaborating with other team members to maintain a smooth operation at the front desk.

Skills

Customer service

Communication

Problem solving

Teamwork

Reservation systems

Tools

Reservation software

Job description

Courtyard Albany is seeking a Front Desk Associate in Albany, GA. You will greet guests, manage check-ins/outs, and provide information on services and local attractions. A friendly, professional demeanor and a commitment to excellent service are essential.

Responsibilities include handling reservations, payments, and coordinating with team members to ensure smooth front-desk operations. Prior hospitality experience and basic computer skills are preferred.