Front Desk Associate

Courtyard Albany; Westhampton (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wages

Marriott Explore Program discounts

Growth opportunities

Team-focused culture

Job summary

Courtyard Albany is seeking a Front Desk Associate to be the face of our hotel, greeting guests and ensuring a welcoming check-in and check-out experience.

You will work with Marriott systems (FOSSE/GXP), handle reservations, and assist guests with dining, directions and local recommendations while maintaining a positive, solution-oriented attitude on flexible shifts.

Qualifications

• Front desk experience required.
• Marriott PMS (FOSSE/GXP) experience is a plus.
• Excellent communication and professional appearance.
• Ability to multitask in a busy lobby.

Responsibilities

• Guest Registration: check-ins/outs; note guest preferences.
• System Management: manage reservations and requests in FOSSE/GXP.
• Bonvoy Advocacy: enroll members and recognize elite guests.
• Problem Resolution: resolve issues with empowerment for 100% guest satisfaction.
• Financial Integrity: maintain cash bank; process transactions securely.

Skills

Guest service

Multitasking

Communication

Tech proficiency

Tools

FOSSE

GXP

Job description

Location: 3019 Kensington Pkwy, Albany, GA 31707

Position Type: Full-Time / Part-Time

Shift: Flexible (Mornings, Evenings, and Weekends)

Job Summary

At Courtyard by Marriott, we believe in "The Art of Hospitality." As a Front Desk Associate, you are the face of our hotel and the first point of contact for our guests. Whether it's a road-weary business traveler or a family exploring Albany, you will be responsible for ensuring their stay starts and ends with excellence.

We are looking for a tech-savvy, guest-obsessed professional who can multitask with ease and bring a positive, solution-oriented attitude to every shift.

What You’ll Do

• Guest Registration: Efficiently handle check-ins and check-outs, ensuring all guest information is accurate and preferences are noted.
• System Management: Utilize Marriott-specific systems (FOSSE and GXP) to manage reservations, room assignments, and guest requests.
• Bonvoy Advocacy: Promote the Marriott Bonvoy loyalty program, enrolling new members and recognizing elite guests for their loyalty.
• Problem Resolution: Act as the primary point of contact for guest concerns, utilizing "empowerment" to resolve issues immediately and ensure 100% guest satisfaction.
• Financial Integrity: Maintain a precise cash bank, process credit card transactions securely, and ensure all billing is accurate.
• Local Expert: Provide personalized recommendations for dining, entertainment, and directions within the Albany area.

What We’re Looking For

• Experience: Prior hotel front desk experience is required. Experience with Marriott property management systems (FOSSE/GXP) is a significant advantage.
• Flexibility: Must have open availability for a variety of shifts, including mornings (7 AM – 3 PM), evenings (3 PM – 11 PM), and weekends/holidays.
• Communication: Exceptional verbal and written communication skills with a professional appearance and demeanor.
• Tech-Savvy: Comfort working with computers and multiple software platforms simultaneously.
• Multitasking: Ability to handle a busy lobby while answering multi-line phones and managing guest requests with a smile.

Why Join the Courtyard Albany Team?

Join a dedicated team in a professional environment where your hard work is recognized. We offer:

• Competitive hourly wages based on experience.
• Marriott Explore Program: Significant discounts on hotel rooms at Marriott properties worldwide.
• Growth opportunities within our property and the global Marriott portfolio.
• A supportive, team-focused culture in a well-maintained 84-room hotel.