Front Desk Guest Experience Pro

Hampton Inn Albany - Western Ave/University Area; Town of Guilderland (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

The Hampton Inn Albany Western Ave SUNY is seeking a Front Desk Associate to deliver welcoming, professional guest service at the property. You will check guests in/out, handle inquiries, manage reservations, and support front-office operations in a fast-paced environment.

Ideal candidates bring strong communication skills, a customer‑first mindset, and the ability to multitask while maintaining accuracy and hotel standards. Training available for the right candidate.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Excellent interpersonal and written/verbal communication skills.
• Friendly, professional, customer-oriented attitude; able to multitask.
• Experience with hotel management software is preferred.

Responsibilities

• Greet guests, check in/out efficiently, provide property information.
• Handle guest inquiries, concerns, and requests professionally.
• Manage telephone and email communications promptly and accurately.
• Process reservations, confirmations, and changes using the system.
• Handle cash transactions and deposits following policies.
• Resolve guest issues promptly and escalate when needed.
• Maintain a clean, organized front desk and lobby area.
• Monitor safety and report concerns to management.
• Assist with administrative tasks and cross-department collaboration.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma

Tools

Hotel management software

Job description

The Hampton Inn Albany Western Ave SUNY is seeking a Front Desk Associate to deliver welcoming, professional guest service at the property. You will check guests in/out, handle inquiries, manage reservations, and support front-office operations in a fast-paced environment.

Ideal candidates bring strong communication skills, a customer‑first mindset, and the ability to multitask while maintaining accuracy and hotel standards. Training available for the right candidate.