Guest Services Associate

Courtyard Albany; Westhampton (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Courtyard Albany is seeking a Front Desk Associate in Albany, GA. You will greet guests, manage check-ins/outs, and provide information on services and local attractions. A friendly, professional demeanor and a commitment to excellent service are essential.

Responsibilities include handling reservations, payments, and coordinating with team members to ensure smooth front-desk operations. Prior hospitality experience and basic computer skills are preferred.

Qualifications

• At least 1 year of experience in a customer-facing or hospitality role.
• Strong communication and interpersonal skills to connect with guests and team members.
• A professional and friendly attitude with a focus on excellent customer service.
• Basic computer skills and familiarity with reservation systems (or a willingness to learn).
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Greeting and checking in guests with a warm and professional demeanor.
• Managing reservations, room assignments, and check-out processes efficiently.
• Answering guest inquiries and providing information about hotel services and local attractions.
• Handling payments and maintaining accurate records.
• Assisting with guest requests and resolving any issues promptly to ensure satisfaction.
• Collaborating with other team members to maintain a smooth operation at the front desk.

Skills

Customer service

Communication

Problem solving

Teamwork

Reservation systems

Tools

Reservation software

Job description

Join Our Team as a Front Desk Associate at Courtyard Albany!

Are you a people person with a knack for creating welcoming experiences? At Courtyard Albany in Albany, GA, we’re looking for a friendly and professional Front Desk Associate to be the face of our hotel. If you enjoy working in a dynamic environment where you can make a difference in guests' stays, this might be the perfect opportunity for you!

What You'll Be Doing

As a Front Desk Associate, you’ll play a key role in ensuring our guests have a seamless and enjoyable experience. Your responsibilities will include:

• Greeting and checking in guests with a warm and professional demeanor.
• Managing reservations, room assignments, and check-out processes efficiently.
• Answering guest inquiries and providing information about hotel services and local attractions.
• Handling payments and maintaining accurate records.
• Assisting with guest requests and resolving any issues promptly to ensure satisfaction.
• Collaborating with other team members to maintain a smooth operation at the front desk.

What We’re Looking For

To thrive in this role, you’ll need:

• At least 1 year of experience in a customer-facing or hospitality role.
• Strong communication and interpersonal skills to connect with guests and team members.
• A professional and friendly attitude with a focus on excellent customer service.
• Basic computer skills and familiarity with reservation systems (or a willingness to learn).
• Strong problem-solving abilities and attention to detail.

Why Join Courtyard Albany?

At Courtyard Albany, we pride ourselves on creating a welcoming and collaborative environment for both our guests and our team members. As part of our team, you’ll be joining a workplace that values professionalism, teamwork, and a commitment to exceptional service. While we don’t currently offer additional benefits, we believe in fostering a positive and supportive atmosphere where you can grow and succeed.