Guest Experience Concierge

Onni Group of Companies; Chicago (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health Savings Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Generous Referral Program

Team-building events

Friend and Family rates

Job summary

Onni Group of Companies is seeking a dedicated Guest Liaison in Chicago to deliver exceptional hospitality. You will manage guest inquiries, coordinate services, and assist with reservations, events, and deliveries, ensuring accurate information and timely responses.

Utilize MS Office tools and a proactive approach to anticipate guest needs, handle luggage, and support in-room services while working flexible hours, including weekends and holidays. Competitive pay and benefits are offered.

Qualifications

• High School Degree or equivalent.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service orientation and excellent interpersonal skills.
• Excellent oral and written communication skills.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism in both presentation and verbiage; accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Complies with Work Rules and Standards of Conduct. Reports any deficiencies within these regulations to management.
• Works harmoniously and professionally with co-workers, supervisors, and third party vendors.
• Unique concierge knowledge and execution. Ability to assist guest with recommendations and reservations within the capacities of food and beverage, leisure, transportation and professional service inquiries.
• Assist guest where necessary with bringing in, delivering, and storing of luggage.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Input and follow up on workorders.
• Assist with hotel reservations; including quoting, creation and modification.
• Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Learn resident/guest names and anticipate needs and while exceeding expectations.
• Availability to work unique hours including but not limited to mornings, nights, weekends, and holidays per management discretion.
• Effectively troubleshoot and utilize conflict resolution skillsets to make point-of-contact decisions.
• Completes required daily reports, and checklists.

Skills

Customer service

Interpersonal skills

Oral communication

Written communication

Education

High school diploma

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Group of Companies is seeking a dedicated Guest Liaison in Chicago to deliver exceptional hospitality. You will manage guest inquiries, coordinate services, and assist with reservations, events, and deliveries, ensuring accurate information and timely responses.

Utilize MS Office tools and a proactive approach to anticipate guest needs, handle luggage, and support in-room services while working flexible hours, including weekends and holidays. Competitive pay and benefits are offered.