Guest Experience Concierge

Chatham Bars Inn; Chatham (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

Employee rates on hotel stays

On-site wellness programs

Job summary

A luxury resort in Massachusetts is seeking a customer service-oriented individual to join their front desk team. Responsibilities include providing quotes for room rates, coordinating with the housekeeping department, and ensuring excellent guest experiences. Ideal candidates should have superior customer service skills and the ability to multi-task in a fast-paced environment. The role may not require prior experience, and on-the-job training will be provided. Competitive compensation and a welcoming work culture await you.

Qualifications

• Ability to stand for long periods of time during shift(s).
• Previous experience preferred but not necessary.

Responsibilities

• Provide quotes for room rates and up‑sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Smile and greet guests in a welcoming manner and use the guest’s name.
• Resolve guest complaints within scope of authority.

Skills

Superior customer service skills

Ability to multi‑task

Strong attention to detail and organization

Excellent computer skills and telephone etiquette

Ability to work well in a fast‑paced environment

Job description

A luxury resort in Massachusetts is seeking a customer service-oriented individual to join their front desk team. Responsibilities include providing quotes for room rates, coordinating with the housekeeping department, and ensuring excellent guest experiences. Ideal candidates should have superior customer service skills and the ability to multi-task in a fast-paced environment. The role may not require prior experience, and on-the-job training will be provided. Competitive compensation and a welcoming work culture await you.