Guest Experience Agent (Front Desk)

TPG Hotels and Resorts; Chatham (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off, Vacation and Holidays

Hotel discounts

Job summary

A prominent hotel and resort company in Massachusetts is looking for a Front Desk Agent to provide excellent customer service and manage administrative tasks effectively. The ideal candidate should have strong communication skills, basic accounting knowledge, and the ability to handle cash transactions. Responsibilities include welcoming guests, managing reservations, and collaborating with team members to ensure a welcoming experience. The role requires physical work, including standing and lifting, and offers benefits such as health insurances and retirement plans.

Qualifications

• Strong guest service orientation and ability to remain calm under pressure.
• Proficiency with computer and office equipment.
• Ability to handle cash transactions accurately.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Manage phone and email communications efficiently.
• Handle reservation management and guest services.

Skills

Strong guest service orientation

Basic accounting skills

Excellent communication skills

Organizational skills

Time management skills

Education

High school education or equivalent experience

Job description

A prominent hotel and resort company in Massachusetts is looking for a Front Desk Agent to provide excellent customer service and manage administrative tasks effectively. The ideal candidate should have strong communication skills, basic accounting knowledge, and the ability to handle cash transactions. Responsibilities include welcoming guests, managing reservations, and collaborating with team members to ensure a welcoming experience. The role requires physical work, including standing and lifting, and offers benefits such as health insurances and retirement plans.