Guest Experience Concierge

Wequassett; Harwich (MA); On-site; USD 26,174 - 27,552; Part time

Job summary

Wequassett in Harwich, Massachusetts is seeking a polished Guest Services Associate to serve as an ambassador of their luxury experience. This role includes welcoming guests, managing reservations, and ensuring satisfaction. Candidates should possess strong communication skills and a passion for hospitality, with a preference for prior experience in a luxury setting.

The position offers an hourly rate of $19.00 to $20.00 based on experience and qualifications. Join a dedicated team committed to providing exceptional service and creating memorable guest experiences.

Qualifications

• Previous experience in a luxury hotel or resort environment preferred.
• Exceptional communication, organizational, and multitasking skills.
• A genuine passion for guest service and hospitality excellence.

Responsibilities

• Welcome guests with a warm, personalized, and professional demeanor.
• Perform seamless check‑in and check‑out procedures.
• Demonstrate knowledge of accommodations and local attractions.
• Identify guest preferences to personalize each stay.
• Utilize the property management system for reservations and guest profiles.
• Respond to guest inquiries with urgency and discretion.
• Assist with reservations, room changes, and special requests.

Skills

Communication skills

Organizational skills

Multitasking skills

Customer service

Problem-solving

Job description

Wequassett in Harwich, Massachusetts is seeking a polished Guest Services Associate to serve as an ambassador of their luxury experience. This role includes welcoming guests, managing reservations, and ensuring satisfaction. Candidates should possess strong communication skills and a passion for hospitality, with a preference for prior experience in a luxury setting.

The position offers an hourly rate of $19.00 to $20.00 based on experience and qualifications. Join a dedicated team committed to providing exceptional service and creating memorable guest experiences.