Guest Experience Specialist – Dining & Hospitality

OCI Hospitality; Chandler (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

OCI Hospitality in Chandler, AZ is seeking staff to provide exceptional guest service and support food and beverage operations. You will ensure inquiries are addressed promptly, maintain cleanliness, and assist leadership in daily tasks to boost departmental efficiency.

The role emphasizes strong interpersonal skills, organization, and professional conduct in a fast-paced hospitality environment.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Prepares and serves food and beverages according to company policies, procedures and brand standards.
• Assists in monitoring and upholding policies and procedures for safety of guests and team members.
• Ensure food and beverages are continually replenished and appropriately presented.
• Assists in maintaining cleanliness throughout the department.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Organizational skills

Stress handling

Professional conduct

Job description

OCI Hospitality in Chandler, AZ is seeking staff to provide exceptional guest service and support food and beverage operations. You will ensure inquiries are addressed promptly, maintain cleanliness, and assist leadership in daily tasks to boost departmental efficiency.

The role emphasizes strong interpersonal skills, organization, and professional conduct in a fast-paced hospitality environment.