Night Auditor & Guest Experience Specialist

OCI Hospitality; Chandler (AZ); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

OCI Hospitality in Chandler, AZ is seeking a guest services professional to deliver exceptional service at every touchpoint. You will welcome guests, process arrivals and departures, and coordinate with teams to ensure smooth operations.

The ideal candidate displays strong interpersonal and organizational skills, stays calm under stress, and communicates professionally to help guests enjoy a memorable stay.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsabilités

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Completes daily management operations reports.
• Ensures all guest accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area.
• Complies with the hotel's standard operating procedures and policies.
• Assists in monitoring and upholding procedures for safety of guests and hotel team members.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Connaissances

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Stress management

Professional conduct

Description du poste

OCI Hospitality in Chandler, AZ is seeking a guest services professional to deliver exceptional service at every touchpoint. You will welcome guests, process arrivals and departures, and coordinate with teams to ensure smooth operations.

The ideal candidate displays strong interpersonal and organizational skills, stays calm under stress, and communicates professionally to help guests enjoy a memorable stay.