Guest Experience Concierge

Cooper's Hawk Winery and Restaurants; Chandler (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dining Discounts 50%

Retail Wine 40%

Private Events 20%

Wine Tasting for Two

Medical Insurance

401(k) Matching

Flexible Savings Accounts

Paid Time Off

Wine Education

Career Growth

Milestones Recognition Program

Job summary

Cooper’s Hawk Winery and Restaurants is seeking a Service Assistant to create a positive dining experience for every guest. You’ll be the go-to person for staging the dining room and ensuring guests have what they need for a memorable visit.

Join a team that values hospitality, teamwork, and guest service. You’ll greet guests, coordinate with all departments, deliver orders, and maintain a clean, safe work area while upholding Cooper’s Hawk standards.

Qualifications

• Represents Cooper’s Hawk Values.
• Must be at least 18 years old.
• Thrives in a team-based environment.
• Has a passion for guest service and hospitality.
• Reads, writes and understands English.
• Able to work flexible shifts, including weekends/holidays.
• Able to multi-task and stay calm under pressure in a fast-paced environment.
• Able to lift up to 40 lbs.
• Able to stand and walk up to 10 hours per shift.
• Meets Cooper’s Hawk standards with reasonable accommodation.

Responsibilities

• Greet guests with hospitality and friendliness.
• Communicate with all departments to ensure a memorable guest experience.
• Adhere to service standards and food handling procedures.
• Deliver food orders to tables and for carry-out when assigned.
• Engage with guests and answer questions about food, wine, and facilities.
• Maintain knowledge of the Cooper’s Hawk menu.
• Stock dishes and silverware for service.
• Keep the work area safe, clean, organized, and stocked.
• Communicate clearly with guests, managers and team members.
• Follow checklists and SOPs for opening, mid-shift or closing.
• Perform other duties as assigned.

Skills

Customer Service

Teamwork

English Proficiency

Multitasking

Mobility/Stamina

Job description

Cooper’s Hawk Winery and Restaurants is seeking a Service Assistant to create a positive dining experience for every guest. You’ll be the go-to person for staging the dining room and ensuring guests have what they need for a memorable visit.

Join a team that values hospitality, teamwork, and guest service. You’ll greet guests, coordinate with all departments, deliver orders, and maintain a clean, safe work area while upholding Cooper’s Hawk standards.