Guest Services Agent

Valor Hospitality Partners, LLC; Brookhaven, Northern (MS, KY); Hybrid; USD 15,000 - 19,000; Part time

Benefits offered by this job

Competitive Salary

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO after 90 days

401k employer match

Tuition Reimbursement

Food and Beverage Discounts

Job summary

Valor Hospitality Partners, LLC at Holiday Inn Express Brookhaven, MS is seeking a Guest Services Agent for a part-time role. You will be the first point of contact, greeting guests and handling registrations, reservations, and inquiries with a friendly, professional demeanor.

Responsibilities include processing payments, quoting room rates, and assisting guests with directions and local recommendations while coordinating with Housekeeping to ensure smooth check-ins and check-outs.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest relations role.
• Excellent computer and cash handling skills; sociable and guest service oriented.
• Professional, friendly and guest-oriented demeanor.

Responsibilities

• Handle guest registration, room assignments, quotes, and same-day reservations.
• Greet guests warmly and provide local recommendations.
• Process payments and balance guest folios daily.
• Answer phone calls and assist guests with inquiries.
• Coordinate with Housekeeping to manage room status.
• Answer phone calls with professional knowledge and courtesy; provide information about hotel services.
• Coordinate with Housekeeping to ensure smooth room turnover and occupancy.

Skills

Computer skills

Cash handling

Guest service

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Guest Services Agent page is loaded## Guest Services Agentlocations: Holiday Inn Express Brookhaven, Mississippitime type: Part timeposted on: Posted Yesterdayjob requisition id: JR109002# Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond 'hospitality' by creating memorable experiences and lasting connections with our guests.It's our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun \" we love what we do!We set the bar high and we are relentless in our pursuit to 're-define hospitality'.# BENEFITS PACKAGE* Competitive Salary* Team Member Hotel Discount Program* Uniforms Provided* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO beginning after ninety (90) days of employment* Immediate eligibility for 401k and employer match* Team Member Awards and Recognition programs throughout the year* Food and Beverage Discounts* Tuition Reimbursement# **The Role****POSITION PROFILE**Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.**ESSENTIAL RESPONSIBILTIES*** Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.* Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.* Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.* Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.* Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.* Manage phone activity including providing general knowledge to callers.* Cancel room reservations according to procedures.* Walk customers in a professional and courteous manner according to procedures.* Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** High school diploma or equivalent experience.* Three to twelve months of employment in a related position guest relation position with this company or other organizations.* Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.* Working knowledge is generally learned on-the-job.* Communicate information and hotel services to management, staff and guests.**PHYSICAL DEMANDS*** Ability to stand on your feet for extended periods of time* Bending and lifting to support organization of the hotel and offices#Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.