Guest Experience Concierge

Concord Hospitality Enterprises; Austin (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises in Austin seeks a Front Desk Clerk to greet guests, handle check-ins, answer phones, and assist with reservations while upholding privacy and safety standards.

We offer full-time employment with competitive wages and a comprehensive benefits package including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted room rates, training & development and career advancement opportunities.

Qualifications

• Passion to serve others
• Great communicator with excellent guest service mindset
• High sense of responsibility and proactive approach

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises in Austin seeks a Front Desk Clerk to greet guests, handle check-ins, answer phones, and assist with reservations while upholding privacy and safety standards.

We offer full-time employment with competitive wages and a comprehensive benefits package including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted room rates, training & development and career advancement opportunities.