Guest Experience Communications & Reservations Agent

Four Seasons; Beverly Hills (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is seeking a Hotel Communications Agent to deliver exceptional guest service across CORE operations. Full-time role with overnight and daytime shifts; reports to the CORE Manager.

You will answer calls, take reservations, assist with in-room dining, spa and housekeeping requests, and coordinate with Front Desk using HotSOS, Opera, Micros, and Rex to ensure seamless guest experiences.

Qualifications

• Experience in delivering high-quality guest service in a hospitality environment.
• Excellent phone and in-person communication skills are essential.
• Ability to manage multiple tasks with courtesy and professionalism.

Responsibilities

• Answer and direct calls; take reservations, in-room dining orders, and requests efficiently.
• Provide exceptional guest service and support Front Desk across departments as needed.
• Use hotel systems (HotSOS, Opera, Micros, Book4time, Rex) to logs requests and coordinate actions.
• Describe hotel services and amenities clearly to guests and assist with special requests.

Skills

Phone etiquette

Guest services

Hospitality

Multitasking

Tools

HotSOS

Opera

Micros

Book4time

Rex

Job description

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is seeking a Hotel Communications Agent to deliver exceptional guest service across CORE operations. Full-time role with overnight and daytime shifts; reports to the CORE Manager.

You will answer calls, take reservations, assist with in-room dining, spa and housekeeping requests, and coordinate with Front Desk using HotSOS, Opera, Micros, and Rex to ensure seamless guest experiences.