PR & Marketing Coordinator

Four Seasons; Beverly Hills (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Four Seasons Hotel Beverly Hills is seeking a PR & Marketing Coordinator to provide administrative support to the Director of Public Relations and Sales Managers. The role requires handling communications, coordinating signage and collateral, and maintaining key hotel marketing systems.

You will work closely with Reservations, Front Office, and other departments to ensure seamless guest experiences while upholding Four Seasons standards and confidentiality. U.S.

Qualifications

• A solid working knowledge of MS Word, PowerPoint, Excel and Publisher is required.
• Working knowledge of Opera is strongly preferred.
• Applicants must have high attention to detail and ability to multi-task in a fast-paced environment.
• U.S. work authorization is required.

Responsibilities

• Provide Sales and Marketing Administrative Assistant support as necessary, including PowerPoint presentations, photo requests, printing of collateral, contract turnovers, merging contracts, menu printing, site inspection forms, write welcome letters, etc.
• Assist with the design and/or coordination of Hotel signage, email blasts, and collateral that increase awareness and positive perception of the hotel.
• Update Four Seasons proprietary websites, as well as third party websites, ensuring alignment with the Hotel's positioning and business objectives and creative storytelling.
• Conduct thorough grammatical reviews of collateral, signage, menus, and other guest-facing materials to ensure they are accurate and aligned with the highest standards of luxury hospitality.
• Utilize Revinate, TripAdvisor and like-tools to track reviews, organize hotel responses, and posts.
• Assist with video and photo shoots at the hotel.
• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using Microsoft Word, Golden Sales & Catering and Outlook.
• Field incoming inquiries and distributing to proper recipients.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Communicate internally with Reservations Team, Front Office Team, and other departments for guest preferences and stay requests.
• Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, Month End presentations, social media reports, etc) on a timely basis.
• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
• Manage projects related to sales and marketing initiatives such as holiday gifts, sales blitzes, and hotel partnerships.
• Periodically assist with front of house operations including greeting and directing guests.
• Finalize and assist with resume preparation of confirmed bookings when needed.
• The ability to perform other tasks or projects as assigned by hotel management.
• Handle incoming requests from client

Skills

MS Office suite

Administrative support

Multi-tasking

Communication

Team collaboration

Tools

Microsoft Word

PowerPoint

Excel

Publisher

Opera

Golden Sales & Catering

Revinate

TripAdvisor

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite - and it's easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

PR & Marketing Coordinator

Full Time

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a PR & Marketing Coordinator who shares our passion for excellence and is enthusiastic about creating the ultimate service experience for our guests.

We are looking for individuals who possess a high level of professionalism and integrity while maintaining the confidentiality of the office. A solid working knowledge of all MS systems: Word, PowerPoint, Excel and Publisher are required. Working knowledge of Opera is strongly preferred. Applicants must also have a high attention to detail and the ability to multi-task in a fast-paced environment and is a collaborative team player.

This person will be responsible for providing administrative support to the Director of Public Relations, Sales Managers and Director(s) while being familiar with all aspects of the sales process. This position reports to the Director of Public Relations. This is a non-exempt/hourly position. U.S. work authorization is required for this position.

Join Our Team

In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

Responsibilities

• Provide Sales and Marketing Administrative Assistant support as necessary, including but not limited to PowerPoint presentations, photo requests, printing of collateral, contract turnovers, merging contracts, menu printing, site inspection forms, write welcome letters, etc.
• Assist with the design and/or coordination of Hotel signage, email blasts, and collateral that increase awareness and positive perception of the hotel.
• Update Four Seasons proprietary websites, as well as third party websites, ensuring alignment with the Hotel's positioning and business objectives and creative storytelling.
• Conduct thorough grammatical reviews of collateral, signage, menus, and other guest-facing materials to ensure they are accurate and aligned with the highest standards of luxury hospitality.
• Utilize Revinate, TripAdvisor and like-tools to track reviews, organize hotel responses, and posts.
• Assist with video and photo shoots at the hotel.
• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using Microsoft Word, Golden Sales & Catering and Outlook.
• Field incoming inquiries and distributing to proper recipients.
• Correspond via email and telephone with clients regarding individual reservations or group requests.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Communicate internally with Reservations Team, Front Office Team, and other departments for guest preferences and stay requests.
• Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, Month End presentations, social media reports, etc) on a timely basis.
• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
• Manage projects related to sales and marketing initiatives such as holiday gifts, sales blitzes, and hotel partnerships.
• Periodically assist with front of house operations including greeting and directing guests.
• Finalize and assist with resume preparation of confirmed bookings when needed.
• The ability to perform other tasks or projects as assigned by hotel management.
• Handle incoming requests from client