Concierge

Four Seasons; Beverly Hills (CA); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Robust benefits plan

Global career potential

Job summary

Four Seasons Beverly Wilshire in Beverly Hills is seeking a Concierge who delivers exceptional guest experiences with enthusiasm and expertise. This role reports to the Director of Rooms and requires availability to work various shifts, including holidays and weekends, to maintain top-tier service for our guests.

You will be part of a team built on mutual respect and a passion for exceeding guest expectations.

Qualifications

• Two years of related work experience.
• Excellent analytical and organizational skills.
• Fluency in English required (speaking, writing, reading).

Responsibilities

• Handle guest interactions with hospitality and professionalism; resolve inquiries and assist with hotel services and events.
• Process packages, faxes, messages and mail accurately and timely.
• Update and maintain desk collateral with local attractions, maps, and recommendations.
• Input guest arrangements in hotel software and ensure proper billing.

Skills

English proficiency

Customer service

Flexible schedule

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Concierge

Full Time

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel

The Beverly Wilshire a Four Seasons Hotel is looking for a Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee and guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Concierge Team currently reports to the Director of Rooms. Work authorization for the location is required.

Join Our Team

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.

Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. (50%)
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. (10%)
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (100%)
• Works harmoniously and professionally with co-workers and supervisors. (100%)
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. (10%)
• Stores and retrieves guest luggage and packages. (5%)
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. (5%)

Preferred Qualifications And Skills

We are looking for individuals who have minimum two years of related work.. Applicants are required to have high analytical and organizational skills. Speaking, writing and reading English is required. Positive attitude and willing to learn is a must. This position requires an applicant with a flexible schedule and the ability to work different shifts holidays and weekends.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Salary: $35.21

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us: http://jobs.fourseasons.com http://www.linkedin.com/company/four-seasons-hotels-and-resorts

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf