Guest Experience Communications Agent

Hotel Bennett; Charleston (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Salamander Hotels & Resorts in Charleston, SC, seeks a Communications Agent (PBX) to set the first impression by answering incoming calls with a friendly attitude and providing accurate information to guests.

This full-time role requires a high school diploma, ability to work under pressure, strong English communication, and basic computer skills. You will handle wake-up calls, guest requests, and coordinate with staff.

Qualifications

• High school graduation or equivalent required.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Communicate in English to management, co-workers, and to the guests’ understanding.
• Basic Computer Skills are required.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.

Education

High school graduate or equivalent education

Job description

Salamander Hotels & Resorts in Charleston, SC, seeks a Communications Agent (PBX) to set the first impression by answering incoming calls with a friendly attitude and providing accurate information to guests.

This full-time role requires a high school diploma, ability to work under pressure, strong English communication, and basic computer skills. You will handle wake-up calls, guest requests, and coordinate with staff.