Hotel Guest Communications Specialist

Salamander Charleston Employer Llc; Charleston (SC); Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

Salamander Hotels & Resorts is seeking a Communications Agent (PBX) in Charleston, SC to handle incoming calls with a friendly, helpful demeanor and accurately relay information to guests and staff.

You will manage wake-up calls, assist with guest laundry dispatch, and enter guest and staff requests into the system while maintaining a positive attitude and commitment to guest satisfaction.

Qualifications

• High school graduate or equivalent education required.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Basic Computer Skills are required.

Responsabilités

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.

Connaissances

English communication

Customer service

Formation

High school diploma or equivalent

Outils

Basic computer skills

Description du poste

Salamander Hotels & Resorts is seeking a Communications Agent (PBX) in Charleston, SC to handle incoming calls with a friendly, helpful demeanor and accurately relay information to guests and staff.

You will manage wake-up calls, assist with guest laundry dispatch, and enter guest and staff requests into the system while maintaining a positive attitude and commitment to guest satisfaction.