Guest Experience Champion - Public Areas

Ivy Hospitality; Lafayette (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Ivy Hospitality in Lafayette seeks a Housekeeping Houseman to support public areas maintenance, replenish supplies, and assist the team with guest needs. This role emphasizes proactive service and attention to detail to ensure a clean, welcoming environment.

You will deliver linens, stock carts, respond to guest requests, and collaborate with other departments to maintain smooth hotel operations while following safety procedures.

Qualifications

• High school diploma or equivalent preferred but not required.
• Prior experience in housekeeping or hospitality preferred but not required.
• Ability to perform physically demanding tasks (standing, lifting, bending, pushing heavy carts).
• Strong communication skills; able to interact with guests and associates professionally.
• Flexibility to work varying shifts, including weekends and holidays, based on business needs.

Responsibilities

• Maintain cleanliness and organization of public areas (lobbies, hallways, restrooms) to create an inviting atmosphere.
• Deliver linens, supplies, and amenities to housekeeping staff to support efficient turnovers.
• Assist with removing trash and soiled linens from carts and storage areas.
• Respond to guest requests (towels, bedding) promptly and courteously.
• Restock carts and storage areas with necessary supplies.
• Communicate with housekeeping team to prioritize tasks and ensure efficient completion.
• Assist with deep cleaning projects and other assigned cleaning tasks.
• Follow safety and security procedures for handling cleaning equipment and chemicals.
• Notify supervisor of maintenance needs or safety hazards observed during daily duties.
• Maintain courteous and professional guest interactions in line with company standards.
• Collaborate with other departments to ensure seamless service delivery.
• Adhere to safety and security protocols including handling of keys and lost and found items.
• Participate in daily hotel operations meetings and contribute to hotel strategy.
• Perform additional duties as assigned by General Manager/Department Leader.

Job description

Ivy Hospitality in Lafayette seeks a Housekeeping Houseman to support public areas maintenance, replenish supplies, and assist the team with guest needs. This role emphasizes proactive service and attention to detail to ensure a clean, welcoming environment.

You will deliver linens, stock carts, respond to guest requests, and collaborate with other departments to maintain smooth hotel operations while following safety procedures.