Guest Experience Champion — Front Desk & Service Growth

Dimensionhospitality; Fort Lauderdale (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Representative in Fort Lauderdale, FL. You will assist guests with check-ins, check-outs, reservations, and daily service needs to ensure a smooth front desk operation and an exceptional guest experience.

Ideal candidates have strong customer service and communication skills, a friendly professional presence, and comfort with hotel systems. Flexible shifts including holidays and weekends are required; prior hospitality experience is helpful but

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer systems

Multitasking

Flexible shifts

Hotel/service experience

Tools

Front desk systems

Job description

Dimension Hospitality is seeking a Guest Service Representative in Fort Lauderdale, FL. You will assist guests with check-ins, check-outs, reservations, and daily service needs to ensure a smooth front desk operation and an exceptional guest experience.

Ideal candidates have strong customer service and communication skills, a friendly professional presence, and comfort with hotel systems. Flexible shifts including holidays and weekends are required; prior hospitality experience is helpful but