Guest Experience Champion - Flexible Schedule

Target; Edwardsville (IL); On-site; USD 23,000 - 35,000; Full time

Job summary

Target is hiring a Guest Advocate in Edwardsville, IL to help guests have an easy and enjoyable shopping experience. The role centers on welcoming guests, assisting with questions, guiding them to the right products and services, and promoting Target’s loyalty programs and digital tools.

Typical day includes greeting guests, solving issues with a service-minded approach, handling returns with care, scanning and bagging efficiently, and staying informed about promotions and store offerings to

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs

Job description

Target is hiring a Guest Advocate in Edwardsville, IL to help guests have an easy and enjoyable shopping experience. The role centers on welcoming guests, assisting with questions, guiding them to the right products and services, and promoting Target’s loyalty programs and digital tools.

Typical day includes greeting guests, solving issues with a service-minded approach, handling returns with care, scanning and bagging efficiently, and staying informed about promotions and store offerings to