Guest Services Associate

Poppy Bank; Boone (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

H. House seeks a proactive Guest Service Associate to welcome guests from check-in to check-out, manage reservations, assign rooms, and address guest needs with a warm, professional manner.

The ideal candidate is enthusiastic, flexible with weekend/holiday shifts, proficient with Microsoft Office, and able to coordinate with housekeeping to ensure rooms are guest-ready and issues are resolved promptly.

Qualifications

• Greeting guests and assisting with check-in/check-out.
• Manage reservations and room assignments.
• Address guest concerns and coordinate with housekeeping to ensure guest readiness.
• Flexible scheduling including weekends and holidays.

Responsibilities

• Greet guests and assist with check-in/check-out and inquiries.
• Handle reservations, room assignments, and guest requests.
• Coordinate with housekeeping to ensure rooms are guest-ready.
• Resolve issues promptly with a friendly, professional approach.

Skills

Customer service

Positive attitude

Communication skills

Scheduling flexibility

Tools

Microsoft Office

Job description

• Employee Type Full Time

Guest Service Associate ( GSA)

Are you a person with a passion for making guests feel welcome and delivering exceptional service from check-in to check-out?

About us:

Join H. House , a trusted hospitality management company specializing in Select Service accommodations and delivering outstanding guest experiences. At H. House, we believe our staff is our success — and we’re committed to supporting every team member’s growth and career potential. Learn more about us at www.h-house.co

Position Overview: Guest Service Associate

We’re looking for a proactive, organized, and friendly Guest Service Associate (GSA) to be the welcoming face of our hotel and help create outstanding guest experiences. In this role, you’ll greet guests, manage reservations, assign rooms, and assist with any needs during their stay. While previous hotel front desk experience is a plus, it’s not required — what matters most is a positive attitude, excellent customer service skills, and the ability to engage in friendly, professional conversation. The ideal candidate will have a basic understanding of hotel operations, be proficient in Microsoft Office, and be flexible with scheduling, including weekends and holidays. You’ll work closely with our housekeeping team to ensure rooms are guest-ready and address any guest concerns promptly and courteously. If you enjoy making people, feel welcome and appreciated, we’d love to meet you!

Why Join Us?

Our staff is our success. This is our motto — but it’s also our culture. We work hard to make sure our team members love being part of H. House. By investing in your growth and providing opportunities for you to succeed, we build a team where your potential thrives, and we all grow together.

If you’re ready to be part of a team that values people first and fosters a positive, growth-focused workplace — we’d love to hear from you!