Guest Experience Champion

McDonald's; Annapolis (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Discounts & meals

Paid leave

Tuition assistance

Training & advancement

Weekly pay via direct deposit

401k plan

Medical/dental/vision benefits

Job summary

McDonald’s in Annapolis, MD, is seeking a Guest Experience Leader to ensure guests have an exceptional visit. You’ll check in with guests, handle concerns, and coordinate with the team to keep the restaurant welcoming, clean, and efficient. The role emphasizes friendly service, knowledge of promotions, and a customer-first mindset.

Competitive hourly pay, benefits, and growth opportunities are highlighted, with a culture focused on hospitality and teamwork within a fast-paced environment.

Qualifications

• Evidence of a friendly, guest-focused attitude.
• Ability to handle guest concerns with calm and professionalism.
• Desire to learn and grow within the team.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves.
• Be the solution by addressing guest concerns and delivering resolutions.
• Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote McDonald’s App promotions and Mobile Order & Pay benefits to guests.

Skills

Humble demeanor

Customer service passion

Willingness to learn

Effective communication

Job description

McDonald’s in Annapolis, MD, is seeking a Guest Experience Leader to ensure guests have an exceptional visit. You’ll check in with guests, handle concerns, and coordinate with the team to keep the restaurant welcoming, clean, and efficient. The role emphasizes friendly service, knowledge of promotions, and a customer-first mindset.

Competitive hourly pay, benefits, and growth opportunities are highlighted, with a culture focused on hospitality and teamwork within a fast-paced environment.