Guest Experience Cashier – Front of House

AUBERGINE AND COMPANY; Mesa (AZ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee discount

PTO

Referral program

Job summary

Aubergine Kitchen is seeking a friendly cashier to join our front-of-house team in Mesa, AZ. You will guide guests through the menu, process orders, and help maintain a spotless counter and display area.

We value warmth, attentiveness, and the ability to stay composed in a fast-paced setting. This role requires 18+, valid Food Handler Certificate within 14 days, and availability for 3–5 shifts including weekends. Casual attire and team support encouraged.

Qualifications

• Full English fluency required — non-negotiable for this role; genuine warmth and hospitality instincts are the other non-negotiable.
• Speed and accuracy in a high-volume environment; composure with difficult guests; curiosity to know the menu deeply.
• 18+; prior customer-facing restaurant experience preferred, not required.
• Completes Aubergine's onboarding program; Food Handler Certificate within 14 days of hire (company-supported).
• Available 3–5 shifts/week incl. weekends/holidays (closed Sundays, Thanksgiving, Christmas, July 4th).
• Able to stand/walk for extended periods and lift/push/carry up to 50 lbs.

Responsibilities

• Greet every guest with genuine warmth, guide them through the menu confidently, and suggest add-ons based on what they're actually ordering.
• Input every order into Toast POS accurately and efficiently; catch errors before they reach the kitchen; answer the phone professionally.
• Keep the counter, display case, and self-service station clean, stocked, and visually professional at all times.
• Own guest recovery when something goes wrong — stay calm, resolve it, escalates when needed, and follow up to confirm satisfaction.
• Communicate clearly with the kitchen for order accuracy and smooth handoffs; support the floor during peak periods without being asked.
• Night shift cashiers assist with closing duties: cleaning, restocking, and a full front-of-house check.

Skills

Fluent English

Hospitality mindset

Customer service

Multitasking

Menu knowledge

Phone etiquette

Job description

Aubergine Kitchen is seeking a friendly cashier to join our front-of-house team in Mesa, AZ. You will guide guests through the menu, process orders, and help maintain a spotless counter and display area.

We value warmth, attentiveness, and the ability to stay composed in a fast-paced setting. This role requires 18+, valid Food Handler Certificate within 14 days, and availability for 3–5 shifts including weekends. Casual attire and team support encouraged.