Guest Experience Cashier & Front End Pro

Total Wine & More; Richmond (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

HSA

FSA

Pre-tax commuter benefits

Disability & life insurance

Paid parental leave

Pet insurance

Critical illness and accident coverage

Discounted home and auto insurance

College tuition assistance

Career development & product training

Consumer classes

And more!

Job summary

Total Wine & More is seeking a Cashier in Richmond, VA, to deliver fast, friendly service, process transactions, answer questions, and help customers leave with a positive impression of their visit. The role may also function as a sales associate or merchandiser as needed, reporting to store management.

You will greet customers, promote loyalty programs, assist with product knowledge, and uphold safety and store standards.

Qualifications

• High school diploma or equivalent preferred.
• Passion for best-in-class customer service and team player mindset.
• 1-3 years of work experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.
• If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role.

Skills

Customer service

Team player

POS systems familiarity

Inventory software familiarity

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Cashier in Richmond, VA, to deliver fast, friendly service, process transactions, answer questions, and help customers leave with a positive impression of their visit. The role may also function as a sales associate or merchandiser as needed, reporting to store management.

You will greet customers, promote loyalty programs, assist with product knowledge, and uphold safety and store standards.