Guest Experience Captain

Signature Aviation; Mobile (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Health Savings Account

401(k)

Paid time off

Tuition reimbursement

Training and development

Job summary

Signature Aviation in Mobile, AL seeks a Guest Experience Leader to guide the Guest Experience team during shifts, delivering gold-standard service and acting as escalation for guest questions and billing matters. This role requires the ability to work indoors and outdoors, near aircraft and ground equipment.

This fast-paced position emphasizes leadership, training, and teamwork to ensure an exceptional, welcoming, and personalized guest experience while maintaining high standards and safety.

Qualifications

• High school diploma or GED required or equivalent.
• Preferred: 1 year of customer experience in aviation.
• Must possess a valid state driver’s license.
• Must be 18+ and legally eligible to work.
• Able to pass background checks and airport security requirements.
• Excellent judgment, communication, and teamwork abilities.

Responsibilities

• Lead and monitor Guest Experience Specialists on shift for accuracy and demeanor.
• Coordinate duties and provide on-the-job training to staff.
• Serve as escalation point for guest inquiries and billing issues.
• Greet guests and crew, escort to entrances, aircraft, or vehicles.
• Collaborate with teams to ensure prompt, courteous service.
• Process guest purchases and fuel transactions per procedures.
• Provide concierge services and assist with reservations and transport.
• Manage inquiries, resolve requests, and protect guest privacy.
• Maintain knowledge of Signature’s facilities and services.
• Support airside operations by coordinating services with aircraft and teams.
• Ensure amenities are stocked and clean; uphold Signature standards.

Skills

Leadership

Hospitality

Language skills

Math

Communication

Critical thinking

Interpersonal skills

Multitasking

Computer skills

Education

High School Diploma or GED

Tools

SIGops/SIGnet

Job description

Signature Aviation in Mobile, AL seeks a Guest Experience Leader to guide the Guest Experience team during shifts, delivering gold-standard service and acting as escalation for guest questions and billing matters. This role requires the ability to work indoors and outdoors, near aircraft and ground equipment.

This fast-paced position emphasizes leadership, training, and teamwork to ensure an exceptional, welcoming, and personalized guest experience while maintaining high standards and safety.