Aviation Guest Experience Lead & Team Coach

Signature Aviation plc; Honolulu (HI); Hybrid; USD 70,547,000 - 88,197,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Training and development

Job summary

Signature Aviation plc is seeking a Guest Experience Leader to guide the Guest Experience team during shifts, delivering a high-touch, personalized experience for guests and crew near aircraft and facilities.

This leadership role requires flexibility to work nights, weekends, and holidays. You will train staff, resolve guest inquiries, and collaborate across departments to ensure seamless service in a fast-paced aviation environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer experience in aviation preferred.
• Must be legally eligible to work in the U.S. and able to pass background checks.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Monitor Guest Experience Specialists and Associates for performance and policy adherence and correct as needed.
• Coordinate and assign duties on shift; provide on‑the‑job training.
• Greet guests and crew, escort to entrance/aircraft or vehicles; ensure welcoming experience.
• Serve as escalation point for guest inquiries and billing matters.
• Provide concierge services: hotel, transportation, catering, and reservations.

Skills

Leadership

Hospitality

Language Skills

Math Skills

Communication

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

SIGops/SIGnet

Education

High School Diploma or GED

Tools

SIGops/SIGnet

Job description

Signature Aviation plc is seeking a Guest Experience Leader to guide the Guest Experience team during shifts, delivering a high-touch, personalized experience for guests and crew near aircraft and facilities.

This leadership role requires flexibility to work nights, weekends, and holidays. You will train staff, resolve guest inquiries, and collaborate across departments to ensure seamless service in a fast-paced aviation environment.