Guest Experience Call Center Agent

Durango Casino & Resort; Las Vegas (NV); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Durango Casino & Resort in Las Vegas, NV is seeking a courteous PBX Operator to handle incoming calls and route guests to the right departments. You will be the friendly first point of contact, providing helpful information and superb service.

The role emphasizes a professional phone demeanor, strong communication skills, and the ability to work well in a team. Previous PBX experience is preferred, and a positive, outgoing personality is a must.

Qualifications

• 1 year previous experience as PBX Operator preferred.
• Friendly and outgoing with a great personality.
• Team player with a positive attitude.
• Pleasant and professional phone demeanor and excellent communication skills.

Responsibilities

• Responsible for answering all incoming phone calls in a professional, helpful and courteous manner.
• Direct calls to appropriate departments.

Skills

PBX Operator experience

Friendly personality

Team player

Phone demeanor

Communication skills

Job description

Durango Casino & Resort in Las Vegas, NV is seeking a courteous PBX Operator to handle incoming calls and route guests to the right departments. You will be the friendly first point of contact, providing helpful information and superb service.

The role emphasizes a professional phone demeanor, strong communication skills, and the ability to work well in a team. Previous PBX experience is preferred, and a positive, outgoing personality is a must.