Bowling Center Guest Experience Lead

Durango Casino & Resort; Las Vegas (NV); On-site; USD 30,000 - 42,000; Full time

Job summary

Durango Casino & Resort in Las Vegas seeks a guest services associate to greet Guests, take reservations, and keep daily records. This role requires clear communication with Technicians via radio etiquette and the ability to manage lane assignments and score programming.

You will also engage in lane-to-lane solicitation to promote center functions, leagues, and special events, and ensure Guests have all necessary equipment.

Qualifications

• Previous cash handling experience preferred.
• Possess excellent Guest service skills.
• Be able to accurately handle cash transactions.
• Have good computer skills.

Responsibilities

• Greet each Guest, take reservations and maintain daily records.
• Communicate with Technicians using radio courtesy standards.
• Assign lanes and program scoring programs.
• Responsible for lane-to-lane solicitation to promote center functions, leagues, and special events.
• Ensure Guests have all necessary equipment.

Skills

Cash handling

Guest service

Cash transactions

Computer skills

Job description

Durango Casino & Resort in Las Vegas seeks a guest services associate to greet Guests, take reservations, and keep daily records. This role requires clear communication with Technicians via radio etiquette and the ability to manage lane assignments and score programming.

You will also engage in lane-to-lane solicitation to promote center functions, leagues, and special events, and ensure Guests have all necessary equipment.