Guest Experience Lead: Front Desk & Hotel Operations

Durango Casino & Resort; Henderson (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV seeks an experienced Front Desk Operations Manager to oversee daily hotel front desk activities, ensure accurate check-in/check-out, and supervise guest account settlements and balance maintenance.

This role coordinates communication between Front Desk and Housekeeping, Maintenance, and Bell Service, schedules staff, assists with budgeting and forecasting to optimize occupancy and revenue, and ensures policy adherence across the team.

Qualifications

• Excellent communication and guest-service mindset.
• Strong leadership and delegation abilities.
• Proven decision-making and time-management skills.
• Experience operating front-desk software and large databases.

Responsibilities

• Oversee daily operations of the Hotel Front Desk and ensure proper check-in/check-out procedures.
• Ensure guest account settlements and in-house balance maintenance.
• Coordinate communication between Front Desk and other hotel departments (Maintenance, Housekeeping, Bell Service/Valet).
• Monitor and evaluate Team Members for productivity and policy adherence.
• Schedule staff according to daily arrival and departure volume.
• Assist Hotel Manager with budgeting and forecasting to optimize occupancy and revenue.
• Maintain supply stock ordering and records of policy adherence.

Skills

Communication skills

Team leadership

Decision making

Time management

Multitasking

Tools

AS-400

LMS

Microsoft Word

Excel

Job description

Durango Casino & Resort in Henderson, NV seeks an experienced Front Desk Operations Manager to oversee daily hotel front desk activities, ensure accurate check-in/check-out, and supervise guest account settlements and balance maintenance.

This role coordinates communication between Front Desk and Housekeeping, Maintenance, and Bell Service, schedules staff, assists with budgeting and forecasting to optimize occupancy and revenue, and ensures policy adherence across the team.