Guest Experience Box Office Lead

CSU; San Jose (CA); On-site; USD 53,000 - 58,000; Full time

Job summary

San José State University seeks a Box Office Supervisor for the Hammer Theatre to oversee box office operations, ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

The role emphasizes leadership, cash handling, and proficiency with VBO, VenueOps, and When I Work to ensure accurate ticketing, smooth event coverage, and an inclusive guest experience. Strong communication and Microsoft Office skills are required.

Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents.
• Three (3) years of related office work experience.

Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants.
• Build and maintain ticketing for events.
• Oversee ticket inventory and sales.
• Respond to patron inquiries by phone, email, online, and in person.
• Establish customer service standards, ensuring ADA compliance and inclusive guest experiences.
• Reconcile ticket sales and oversee cash handling and deposits.
• Coordinate staffing and event coverage with internal departments.

Skills

Customer service

Leadership

Staff training

Cash handling

Ticketing systems

Microsoft Office

Communications

Education

High school diploma or equivalent

3 years related office experience

Tools

VBO (Virtual Box Office)

VenueOps

When I Work

Job description

San José State University seeks a Box Office Supervisor for the Hammer Theatre to oversee box office operations, ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

The role emphasizes leadership, cash handling, and proficiency with VBO, VenueOps, and When I Work to ensure accurate ticketing, smooth event coverage, and an inclusive guest experience. Strong communication and Microsoft Office skills are required.