Guest Experience Bellperson & Shuttle Driver

IHG Operations, LLC; United States; On-site; USD 20,000 - 29,000; Full time

Job summary

Pacific Hospitality Group is seeking a Bellperson / Shuttle Driver to warmly greet guests, assist with luggage, and transport guests to destinations safely. The role requires a Class B license and a clean driving record, with a commitment to high guest satisfaction and professional demeanor.

Candidates should be comfortable working with guests, handling luggage, and following all safety and traffic rules while representing the brand's values of service and integrity.

Qualifications

• Must have valid Driver’s License with Class B and clean driving record.
• Experience assisting guests with luggage and directions.

Responsibilities

• Greets arriving/departing guests and assists with loading/unloading baggage.
• Escorts incoming hotel guests to rooms and explains features of room. Provides information about services and attractions.
• Drives passengers to destinations according to schedule while obeying traffic laws. Loads and unloads guest luggage and equipment.
• Maintains cleanliness of transportation vehicles by removing trash and cleaning interiors.
• Resolves guest complaints within scope of authority; reports incidents to management.

Skills

Guest greeting

Luggage handling

Vehicle operation

Customer service

English proficiency

Job description

Pacific Hospitality Group is seeking a Bellperson / Shuttle Driver to warmly greet guests, assist with luggage, and transport guests to destinations safely. The role requires a Class B license and a clean driving record, with a commitment to high guest satisfaction and professional demeanor.

Candidates should be comfortable working with guests, handling luggage, and following all safety and traffic rules while representing the brand's values of service and integrity.