Bellperson / Shuttle Driver

IHG Operations, LLC; United States; On-site; USD 20,000 - 29,000; Full time

Job summary

Pacific Hospitality Group is seeking a Bellperson / Shuttle Driver to warmly greet guests, assist with luggage, and transport guests to destinations safely. The role requires a Class B license and a clean driving record, with a commitment to high guest satisfaction and professional demeanor.

Candidates should be comfortable working with guests, handling luggage, and following all safety and traffic rules while representing the brand's values of service and integrity.

Qualifications

• Must have valid Driver’s License with Class B and clean driving record.
• Experience assisting guests with luggage and directions.

Responsibilities

• Greets arriving/departing guests and assists with loading/unloading baggage.
• Escorts incoming hotel guests to rooms and explains features of room. Provides information about services and attractions.
• Drives passengers to destinations according to schedule while obeying traffic laws. Loads and unloads guest luggage and equipment.
• Maintains cleanliness of transportation vehicles by removing trash and cleaning interiors.
• Resolves guest complaints within scope of authority; reports incidents to management.

Skills

Guest greeting

Luggage handling

Vehicle operation

Customer service

English proficiency

Job description

Bellperson / Shuttle Driver

Hourly Rate: $18.00

Must have License B

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

What You Will Accomplish

• Greets arriving/departing guests and assists with loading/unloading baggage. Assists guests/visitors entering and leaving property.
• Escorts incoming hotel guests to rooms and explains features of room. Provides information/answers questions about available services and facilities, points of interest, and entertainment attractions. Delivers luggage for arriving guests and picks up luggage of departing guests. Assists with luggage storage.
• Drives passengers in vehicle from hotel to appropriate destinations according to assigned schedule while obeying all state and city traffic laws. Loads and unloads guest luggage and equipment.
• Maintains cleanliness of transportation vehicles by removing trash, sweeping/vacuuming, and wiping down passenger and driver areas.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

Great If You Have

• One to three months related experience and/or training.
• Experience driving a manual transmission and a variety of types of vehicles.
• Requires ability to serve the needs of guests through use of the phone, computer and face-to-face interactions as well as proper and careful use of guest vehicles.
• Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
• Must demonstrate positive attitude and professional demeanor.
• Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Must possess a valid Driver’s License for the appropriate class of vehicle with good driving record.
• Requires passenger endorsement and medical clearance along with a Class B License.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

- We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.

If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.