Bellperson / Shuttle Driver

Pacific Hospitality Group; Santa Ana (CA); On-site; USD 20,000 - 29,000; Part time

Job summary

Pacific Hospitality Group is hiring for a Bellperson / Shuttle Driver at Hotel Zessa Orange County Airport, a DoubleTree by Hilton, in Santa Ana, CA. This part-time role offers an $18.00 hourly rate and requires a valid Class B driver’s license.

You will assist guests with luggage, escort them to rooms, and shuttle between hotel locations while upholding our service standards. Responsibilities include guest assistance, vehicle cleanliness, safety adherence, and timely communication with

Qualifications

• Valid Driver’s License for the appropriate class (B) required.
• Experience in guest service or hospitality preferred.
• Ability to communicate clearly with guests and team members.

Responsibilities

• Greet guests and assist with loading/unloading baggage.
• Escort guests to rooms and explain room features.
• Drive guests between hotel and destinations per schedule.
• Maintain cleanliness of vehicles and report issues.
• Address guest concerns or escalate to management when needed.

Skills

Driver's license B

Customer service

Communication

Interpersonal skills

Job description

Bellperson / Shuttle Driver - Pacific Hospitality Group### Bellperson / Shuttle DriverApply: Hotel Zessa Orange County Airport, a DoubleTree by Hilton: Part time: Posted 3 Days Ago: JR100646**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment****Role:** Bellperson / Shuttle Driver**Hourly Rate:** $18.00**\\*\\*Must have License B\\*\\***## Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.## ## What You Will Accomplish:· Greets arriving/departing guests and assists with loading/unloading baggage. Assists guests/visitors entering and leaving property.· Escorts incoming hotel guests to rooms and explains features of room. Provides information/answers questions about available services and facilities, points of interest, and entertainment attractions. Delivers luggage for arriving guests and picks up luggage of departing guests. Assists with luggage storage.· Drives passengers in vehicle from hotel to appropriate destinations according to assigned schedule while obeying all state and city traffic laws. Loads and unloads guest luggage and equipment.· Maintains cleanliness of transportation vehicles by removing trash, sweeping/vacuuming, and wiping down passenger and driver areas.· Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.· Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.## Great If you have:* One to three months related experience and/or training. Experience driving a manual transmission and a variety of types of vehicles.* Requires ability to serve the needs of guests through use of the phone, computer and face-to-face interactions as well as proper and careful use of guest vehicles. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.* Must possess a valid Driver’s License for the appropriate class of vehicle with good driving record. Requires passenger endorsement and medical clearance along with a Class B License.* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.