Bellperson / Shuttle Driver

Hotel Zessa Orange County Airport, a DoubleTree by Hilton; Santa Ana (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Hotel Zessa Orange County Airport, a DoubleTree by Hilton, is seeking a Bellperson/Shuttle Driver to greet guests, assist with luggage, escort guests to rooms, and transport guests to venues. The role requires a valid Class B license and a friendly, professional demeanor dedicated to guest satisfaction.

Responsibilities include handling luggage, answering questions about services, and maintaining vehicle cleanliness. On-site position with a focus on safety and exceptional guest experiences.

Qualifications

• Must have a valid Driver’s License (Class B)
• Ability to greet guests and assist with loading/unloading baggage
• Professional demeanor and strong guest service orientation

Responsibilities

• Greet arriving/departing guests and assist with loading/unloading baggage
• Escort guests to rooms and explain room features
• Drive guests to destinations according to schedule while obeying traffic laws
• Maintain cleanliness of transportation vehicles and report issues

Skills

Guest service

Driving

Communication

Discretion

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentRole: Bellperson / Shuttle DriverHourly Rate: $18.00**Must have License B**Company Description:Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.What You Will Accomplish:· Greets arriving/departing guests and assists with loading/unloading baggage. Assists guests/visitors entering and leaving property.· Escorts incoming hotel guests to rooms and explains features of room. Provides information/answers questions about available services and facilities, points of interest, and entertainment attractions. Delivers luggage for arriving guests and picks up luggage of departing guests. Assists with luggage storage.· Drives passengers in vehicle from hotel to appropriate destinations according to assigned schedule while obeying all state and city traffic laws. Loads and unloads guest luggage and equipment.· Maintains cleanliness of transportation vehicles by removing trash, sweeping/vacuuming, and wiping down passenger and driver areas.· Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.· Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.Great If you have:One to three months related experience and/or training. Experience driving a manual transmission and a variety of types of vehicles.Requires ability to serve the needs of guests through use of the phone, computer and face-to-face interactions as well as proper and careful use of guest vehicles. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.Must possess a valid Driver’s License for the appropriate class of vehicle with good driving record. Requires passenger endorsement and medical clearance along with a Class B License.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.