Guest Experience Champion (Server Assistant)

The Drake Oak Brook, Autograph Collection; Oak Brook (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance enrollment

Paid time off

Holiday pay

401(k) enrollment

Hotel discounts

Travel discounts

Professional development

Promotion opportunities

Job summary

The Drake Oak Brook, Autograph Collection is seeking a Server Assistant to support its restaurant team, ensuring expedient delivery of food and beverage items and prompt clearing of tables. You will work closely with servers, bartenders, cooks and managers to help deliver a flawless guest experience.

Responsibilities include assisting with cleaning and stocking, greeting guests with charisma, knowing menu offerings, and communicating special requests to the bar and kitchen to keep service smooth

Qualifications

• Great communication skills, both verbal and written.

Responsibilities

• Assist in preparing the restaurant by cleaning and stocking as needed.
• Proactively obtain necessary supplies from storage areas and prep for use.
• Retrieve guest food and/or beverage orders and accurately and efficiently deliver to the guest.
• Provide each guest an individualized greeting using charisma and stylized communication.
• Confidently know the current food and beverage offerings and answer questions or make recommendations.
• Notify bar and kitchen staff of special requests or needs, and work as a team to deliver on expectations.
• Maintain cleanliness of restaurant spaces to be inviting and accommodating.
• Clear unneeded items from tables throughout and after the guest dining experience.
• Dispose of trash and deliver used dish- and bar-ware to the appropriate location.
• Effectively communicate with restaurant staff and management to ensure quality guest experiences and smooth restaurant operation.
• Complete additional duties as assigned as part of a team dynamic.

Skills

Communication

Job description

The Drake Oak Brook, Autograph Collection is seeking a Server Assistant to support its restaurant team, ensuring expedient delivery of food and beverage items and prompt clearing of tables. You will work closely with servers, bartenders, cooks and managers to help deliver a flawless guest experience.

Responsibilities include assisting with cleaning and stocking, greeting guests with charisma, knowing menu offerings, and communicating special requests to the bar and kitchen to keep service smooth